Frequently Asked Questions
Everything you need to know about your BetterLoveDoll experience.
How long will it take to receive my order?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 7-12 business days to arrive.
Is the packaging discreet?
Yes, we prioritize your privacy. All orders are shipped in plain, unmarked boxes with no mention of the store name or contents on the exterior label.
What is your return policy?
Due to the intimate nature of our products, we can only accept returns on items that are unopened and in their original factory-sealed packaging within 30 days of delivery.
What materials are used in your products?
We use high-quality, body-safe materials including medical-grade TPE and premium silicone to ensure a realistic feel and long-lasting durability.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any local customs duties or import taxes that may apply.
How should I clean and maintain my items?
We recommend cleaning with mild soap and warm water after every use, followed by a thorough drying and an application of renewal powder to maintain the material's soft texture.